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Ron Lieber with his Chromebook, which he frequently uses for work. Credit Cole Wilson for The New York Times
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Airlines will have to provide prompt, automated refunds of baggage fees if they don’t deliver luggage on time, new legislation says. Credit Brandon Magnus for The New York Times
Want Hopeful Signs From 2016? Look to Some of Its Aggravations
Looking for a way to end 2016 on a hopeful note? So was I when I went back through the columns I had written this year about the consumer issues that confused or annoyed me most. What I found was a pleasant surprise: In several cases, things had actually gotten at...Caption:
Fred Schindler used his reverse mortgage to pay off the last bit of his original mortgage on his condo and to open a line of credit. Jeff Swensen for The New York Times