Media ID: 55369137
Caption:
To get the best possible service, experts have recommended treating customer representatives with courtesy. Credit Andrew Ross/Agence France-Presse — Getty Images
by Christopher Mele | Mar 11, 2017 | Lifestyle & Culture
You’ve bought a product or service, and now — ugh! — there’s a problem. Your blood pressure climbs as you face an obstacle course worthy of “American Ninja Warrior” to get help. What is the most efficient and least painful path to get good customer service? Call the...
Media ID: 55360250
Caption:
Inside a Whole Foods in Brooklyn. Credit Nina Westervelt for The New York Times
by Christopher Mele | Oct 16, 2016 | Lifestyle & Culture
You dash into the supermarket for a few necessities. You figure it will be 10 minutes — tops — before you are done and on your way home. Then you get to the checkout lanes and they are brimming with shoppers. Your plan for a quick exit begins to evaporate. But all is...
